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Home » AT&T Reviews

AT&T Reviews.

The AT&T reviews below are from current or previous AT&T customers. None of the individuals who wrote a review have been paid to endorse AT&T.

Number of reviews: 3
Coverage 3.00/5 3.0000 2
Call Quality 3.33/5 3.3333 1.6667
Customer Service 2.67/5 2.6667 2.3333
Cost Benefit 3.00/5 3.0000 2
Overall rating: 3.00/5 3.00000000 2

User Reviews and Comments:

On 05/03/2005, Staci from Tampa, Florida wrote:
Rating: Coverage: 4   Call Quality: 4   Customer Service: 4   Cost Benefit: 3
  AT&T is one of four (yes, four) cellular companies I have used in the past two years and has proved to be the most reliable of all of them. I even get reception in the middle of Walmart if you can believe that (some credit must go to my Nokia 3595)! I am a user of their Go Phone service which is an innovative approach to prepaid service. For $39.99 a month (all taxes and charges included) I get 400 anytime minutes and unlimited nights and weekends. This isn't nearly as many minutes as I would get with a contract for that monthly price, but I like not having to commit for a year or two with the threat of a $175 cancellation fee if I should change my mind. I was a previous user of AT&T's Free to Go prepaid service. I switched services when this became too expensive as I began to rely on my cell phone more than my home phone. I now use my Go Phone as my only phone line
and only rarely have problems with making or receiving calls.
Overall I am a satisfied customer.

On 05/03/2005, Daniel from Trenton, New Jersey wrote:
Rating: Coverage: 3   Call Quality: 3   Customer Service: 1   Cost Benefit: 3
  I Purchased a Motorola Smart phone, and was not satisfied with the coverage from a ATT store directly. Up to this point, every person repressing ATT has another story of what is happening. I choose to go ahead and go with the,

Under the 30 day money back guarantee, I returned the phone, and got a Motorola TDMA phone. The rep at the store has now told me in essence that you need to purchase from the retail store, and are not eligible for others rebates (ie Amazon, whom they had given me a week prior)

All seemed ok, until I see the prorated bill for my GDMA account (the smart phone). For ONE week of service, $60!!!! In short, every source of information, website, people contradict each other, nothing but problems. Do not fall into the trap, avoid ATT NOW.

With a nationally recognized name, you would expect some sameness of professionalism, and not this horrendous excuse for a company

On 05/03/2005, Shelie from Atlanta, Georgia wrote:
Rating: Coverage: 2   Call Quality: 3   Customer Service: 3   Cost Benefit: 3
  I have tried several carriers in the area and the reception is the same or similar on all of them. Inside the city limits great reception and other areas not so good some dropping of calls was not good. Customer service for this company was pretty good. Now that it's merged with cingular reception and service is supposed to improve, I will let you know about that.

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